Process a Warranty - Nebula US

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    How it Works

    Welcome to Nebula’s self-service page for processing warranty requests and making inquiries. All Nebula warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Nebula purchase may have caused.

    Please note this page is regarding purchases made through this website or the Nebula store on Amazon. For purchases made through Nebula’s authorized resellers, please contact them directly.

    All products purchased from Nebula come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or or on this chart. You can also verify the warranty period with our customer service team in the body of your message.

    If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

    Thank you in advance for all of the information you provide; we know your time is valuable.

    Warranty Information Tips

    Order ID: You can find this in the order history of the account the purchase was made through.

    Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

    SN: The SN can be found on the main body of the product itself. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: FY529241.

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details

    Order ID*

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    Issue Details*

    Upload Proof of Purchase (Maximum 10MB)

    RESET

    Amazon Purchase Site

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details: Proof of purchase is needed to process a warranty request for a replacement. You can upload a screenshot or pdf of your order invoice using the "Images" upload tool at the bottom of this page.

    ORDER #*

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    Issue Details*

    Upload Proof of Purchase* (Maximum 10MB)

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Upload Proof of Purchase* (Maximum 10MB)

    Product Details

    Product Name

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Where to purchase

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    Example

    Product Details

    Product Name

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    Example

    Product Details

    Product Name

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    Example

    Product Details

    Product Name

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Where to purchase

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    Product Details

    Product Name

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Fast, Free Shipping

    30-Day Money-Back Guarantee

    Hassle-Free Warranty

    Lifetime Customer Support


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